Terms & Conditions
Deposits & Payments
Deposits & Payments: A 60% deposit is required at the time of reservation and is charged to the Visa, Mastercard, American Express, or Discover card you provide. The remaining balance will be charged 30 days prior to arrival. If your card is declined at booking confirmation, the reservation will be cancelled. For the remaining balance, if the card is declined we will allow you 3 business days to update the payment method. If you fail to update the payment method after the 3 business days, your reservation will be cancelled and no refund will be due. If the reservation is made within 30 days of the stay, you will be charged in full at the time of the reservation
Check-In & Check-Out
Check-in time is any time after 4 PM. Check-out time is any time before 11 AM (subject to change based on the specific property you book). You will receive check-in instructions prior to your arrival. Note: Some rentals have a 10 AM check-out time and this will be shown on the listing before you book and also on check-in instructions.
Failure to check out by set time or checking in before 4 pm will result in a fine of no less than $200. Guests are not allowed on the property until 4 pm. There is no early parking or drop off of luggage or personal items allowed.
Additional Rules & Quiet Hours
NO SMOKING:
Smoking is prohibited inside and outside the premises. This includes the use of tobacco, cannabis, e-cigarettes, etc. If the house rule is broken, you will be fined $200.
NO CANDLES OR OPEN FLAME OBJECTS:
Use of candles, or any open flame objects inside the property are prohibited. If the house rule is broken, you will be fined $200.
If applicable, NO bath bombs, oils, salts or bubbles of any kind inside the hot tub. Nothing should be added to the water. If the hot tub is found in any condition where these products were used during your stay, there will be an additional $200+ cleaning fine, depending on the condition of the hot tub.
PROPERTY DAMAGES/EXTRA CLEANING
Disclosure of damages caused to property and its contents must be made to Heavenly Hosts at the time they occur. Reasonable repair or replacement costs based on the item(s) replacement value and/or labor and materials to repair will be assessed and charged to the guest. Extra cleaning costs: If the house is in a condition where extra cleaning is required. We will charge an extra cleaning fee depending on how the property is left. We ask to please follow check out instructions and all house rules to avoid this.
All properties have Quiet hours from 10 PM - 7 AM.
Absolutely NO parties/events, NO loud outdoor music, NO disruptive outside activities of any kind, especially past 10 PM–this is strictly enforced by the city.
If the house is in a condition where a party/event was held at the rental, you will be charged an extra cleaning fee + a $250 fine
If local ordinances or property rules are broken and authorities are called there will be a fine of $250 and you may be asked to leave the property.
If we are called due to complaints violating Quiet Hours:
1st Offense, without Police being dispatched: Will result in a $250 fine
2nd Offense and/or Police are dispatched: Will result in an immediate eviction with no refund + $250 fine
Fredericksburg, Texas - Code of Ordinances (For the city-limit homes):
ARTICLE VI. Sec. 20-207. (h) Nighttime Hours Residential shall mean the hours from 10:00 p.m. on one day until 7:00 a.m. the following day for properties in the following zoning districts: R-1, R-2, R-3, R-4, R-5, Rural Residential or related PUDs AND for commercial, manufacturing or industrial properties (C-1, C-2, CBD, I, M-1, M-2, M-3 or related PUDs) when measured at a Property line which separates that property from any residentially zoned property (R-1, R-2, R-3, R-4, R-5, Rural Residential or related PUDs.
Pets
Violation of our pet policy may result in a $300 fine per pet + cleaning expenses (if applicable). Disclosure of Service Animals is required. Undisclosed or Unauthorized pet(s) will result in a $300 fine per pet. If there are any unauthorized pet(s) at non pet-friendly properties, we will ask you to leave. No refund will be given under any circumstances and you will also be fined ($300 fine per pet). Emotional Support Animals (ESAs) ARE NOT considered Service Animals and are not permitted at non pet-friendly properties. While ESAs are primarily for emotional support, Service Animals are specially trained to perform tasks for handlers with disabilities who require assistance with daily tasks. SAs (Service Animals) are protected under the American Disability Act (ADA).
Cancellation Policy Details
If your plans change after your reservation is confirmed, a cancellation notice is required 30 days in advance of your arrival date. You will be refunded your deposit, minus a $65 cancellation fee.
If you cancel your reservation 30 days or less prior to the arrival date, you are responsible for the entire cost of your reservation. This includes reservations made within 30 days of the stay. Your credit card on file will be charged in full plus a $65 cancellation fee.
The cancellation fee also applies to changes in your arrival/departure date which result in a shorter stay. No refunds are provided for late arrivals or early departures.
MODIFY RESERVATION POLICY
- Change Fee: A $65 change fee that will apply if you modify your reservation dates. There is no change fee if a guest extends a reservation.
- Modifications can be made for reservations, but you must notify us 30 days in advance of your arrival date.
- Modifications made 30 days or less prior to arrival date, will not be approved/accepted under any circumstances.
TRAVEL INSURANCE:
-You can purchase travel insurance through this link:
Vacation Rental Insurance: https://shop.vacationrentalinsurance.com/HEAVENHO
- After purchasing travel insurance, you may go to this link below and download the full policy terms and conditions:
Travel Insurance Plan details – https://www.csatravelprotection.com/certpolicy.do?product=GR330
Privacy Policies
What information we collect from you
In General. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date).
Travel Companion Information. When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.
Automatic Information. We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.
How we use your information
We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.
Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your apparent travel-related interests. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.